AzureGreen currently accepts MasterCard, Visa, Discover, Money Orders, and Paypal payments, as well as Personal Checks (held for 2 weeks to clear).
AzureGreen is required to charge Massachusetts sales tax on orders to be delivered to addresses within the State of Massachusetts. The customer is solely responsible for all sales tax (or other taxation) on orders shipped to any other state or out of the country.
Order Acceptance Policy
AzureGreen reserves the right to accept or decline your order for any reason. We also reserve the right to alter the price of all items we carry at any time, as stated by our policy: Prices subject to change without notice.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error, error in pricing, product information received from our suppliers, etc., please let us know so we can correct them.
Information on our web site is updated daily and will always be the most current information available. We only produce one catalog per year, so over time prices and availability can change drastically from what is listed in our printed catalog. We also have each section available online in PDF version so you can download them at any time.
Prices are subject to change without notice. The prices listed on our website will be the most accurate and up to date. We only print our catalog once a year so many items will see price changes or could be discontinued from our stock. Be sure to keep an eye on the "New Items" category of our website, as we constantly bring in new items to replace those we have discontinued.
Back Order Policy
When any item is put on backorder at AzureGreen, we will ship it out to you as soon as it comes in. However if the value of the merchandise is under $5.00 we will cancel the missing item from your order and indicate on the invoice when we expect the item to be available for reorder.
If you want to return a product to AzureGreen you must contact us within 30 days of receipt by emailing Returns@AzureGreen.com or by calling us at 1-413-623-2155 ext 305. You must have the original invoice number to refer to. Returns may be subject to a 10% restocking fee.
Due to the increase in shipping costs we reserve the right to bill your account for all shipping fees billed to us due to a package being returned or refused without prior approval.
If you are missing any merchandise from your order, or have received damaged items, put the package aside and contact us within 10 days so we may get the issue resolved in a timely manner. AzureGreen will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No merchandise will be accepted or replacements issued without prior approval to return such merchandise. Filing of damage claims or missing package claims with the shipping provider (UPS, US Postal Service, Fed Ex, Etc…) will be the responsibility of AzureGreen.
AzureGreen does not share customer information including emails, phone numbers, or postal mail addresses with anyone. It is not our policy to spam your email address, nor do we send unwanted postal mail. Any batch emails sent out will be only to notify customers of new or sale items as well as special offers and sales. At any time, a customer may opt out of receiving such emails, the quickest way is to click the unsubscribe button at the bottom of the email.
International Orders and Regional Laws
It is the responsibility of the purchaser to understand and answer for all fees and charges required by Customs and Duty regarding packages ordered and shipped internationally.
All items sold and distributed by AzureGreen are legal for sale and distribution. However, it is the responsibility of all customers to understand local, regional, and national laws pertaining to the items they purchase, and purchasers are solely responsible for packages lost or destroyed, or any legal action resulting from the purchase of the items that are illegal in their particular country or region.
AzureGreen ships via the US postal service and UPS. Exact methods will vary based upon the availability of these services and what is offered to your location, and will be offered at the time of your purchase via the online shopping cart. Shipping charges are calculated upon the weight of the items within your order, the shipping method you choose, and your location with a minimum charge of $5.00 for domestic orders and $12.88 for international orders. Please note that if the cart indicates that shipping cost for your order is $1.00 our software cannot calculate your charges due to location or computer error and we will calculate shipping manually upon receiving your order, and notify you of the charges. (exception is when our system upon downloading corrects the shipping automatically, the person processing the order does not know to contact you) So if one charge looks to good to be true it probably is. We are working on this issue.
Most orders will be shipped within 48 business hours, if items are available, and you are unable to make changes to an order once it has been packaged. Orders cannot be canceled once they have been shipped. You may however refuse the package, and upon its return receipt we will credit you for the merchandise. Shipping fees and any return shipping costs will still apply.
Please note that orders shipped via the US postal service ship within 48 hours. These orders are picked up weekday mornings immediately following the day that the order was processed and packaged. This may result in postal orders placed on Friday not being picked up by the USPS until Monday morning, barring holidays or delays